Questions About the Utility Payment Program

How much credit can I get for my utility bill?

What makes me qualified?

How often can I apply?

If I qualify, how soon will I receive the credit?

How do I apply?

If I live in a mobile home can I apply for HEAP?

If my utility bill is included in my rent, can I apply for HEAP?

How long am I required to reside in my home before I can apply for HEAP?

What documentation is required?

Can HEAP help me with both my SMUD and PG&E bills?

Questions About the Home Repairs Program

What is weatherization?

What happens when my house is weatherized?

Will I receive education on how to save energy?

Why should I weatherize my home?

Who do I call to make an appointment for weatherization services?

How do I qualify for weatherization services?

My home was recently assessed by an Outreach Specialist. How long do I have to wait before the work begins?

I have to work during the day.  Who can I leave in charge while CRP installers are repairing my home? 

Frequently Asked Questions About the HEAP Program

How much credit can I get for my utility bill?

You may be eligible for a credit ranging from $184 to $306 on your utility bill.  The dollar amount is determined by your income and the number of people in your home.

What makes me qualified?

You must be a resident of Sacramento, Sutter, or Yuba County to qualify for CRP's HEAP Program.  Your household must also meet certain income guidelines.  Based on our agency plan, CRP also takes into consideration the percentage of your household's total income spent on utility bills, as well as key demographic qualities of the household. 

Income guidelines for the HEAP Program for the 2016 calendar year are as follows:

Number of persons in household Maximum monthly gross income
1
$2,004.77
2
$2,621.63
3
$3,238.48
4
$3,855.33
5
$4,472.19
6
$5,089.04
7
$5,204.70
8
$5,320.36
9
$5,436.02
10
$5,551.68

How often can I apply?

A family may apply every 12 months. 

If I qualify, how soon will I receive the credit?

It takes about 2 to 3 months for the credit to appear on your utility bill.  Therefore, in the meantime, you must continue to make payments on your utility bill.

How do I apply?

To apply for HEAP you must call to schedule an appointment or download the application online. If choosing to download the application, have the form completed and sent by mail. We do not take walk-ins under any circumstances.  If you live in Sacramento County, please call (916) 567-5200 between 8:30 AM-12:00 PM and 1 PM-3:00 PM, Monday through Friday.  Residents of Sutter or Yuba County should call (530) 671-7590 on Mondays or Wednesdays between 8:00 AM and 3:00p.m.

If you are age 60 years and older or if you suffer from a disability that would prevent you from attending an in-person interview, you may write or call to request an application.  Mail your request to:

Community Resource Project, Inc.

ATTN: HEAP Program

250 Harris Ave.

Sacramento, CA 95838

If I live in a mobile home can I apply for HEAP?

Yes. As long as you live in housing permanent enough to receive a utility bill in your name, you may apply for the HEAP Program.

If my utility bill is included in my rent, can I apply for HEAP?

Yes.  You will need a letter from your property owner or manager stating the amount of your monthly utility bill.  Make sure the letter also contains the contact information of the owner/manager, including their phone number and address.

How long am I required to reside in my home before I can apply for HEAP?

You must reside in your home at least long enough to receive a full 30 day cycle bill from your utility company.

What documentation is required?

You must provide the following on the day of your appointment:

1) Copies of all sources of income from everyone who resides in your home for the last 6      weeks.

2) Copies of your current SMUD and PG&E bills

3) Both Social Security Card and State-issued identification.

4) Rent receipt or mortage statement.

Can HEAP help me with both my SMUD and PG&E bills?

HEAP can only issue a credit to one utility bill. If you receive services from both utility companies, you may decide which bill you most need help with.

Frequently Asked Questions About the Weatherization Program

What is weatherization?

Weatherization describes the services and energy conservation measures applied to a dwelling to help reduce energy use. Proper weatherization results in a more comfortable home (especially during the hottest and coldest times of the year) and decreased utility bills. Weatherization services include measures such as attic insulation, caulking, water heater blanket, heating/cooling system repair, and other conservation measures.

What happens when my house is weatherized?

First, our Outreach Specialists perform a thorough home energy assessment to identify house-specific deficiencies and opportunities for energy conservation. This assessment can take two to four hours.

The assessment includes:

1) Visual inspection to document current efficiency levels of the building itself, as well as installed equipment and lighting;

2) Diagnostic testing on the building envelope (walls) and air distribution system to find where air is currently leaking out;

3) Checking the efficiency of heating and cooling equipment;

4) Checking for potential health hazards such as appliances that may be leaking carbon monoxide;

5) Once energy conservation opportunities are identified, experienced installers will visit your home and make the repairs and install the improvements.

Will I receive education on how to save energy?

Energy education for the occupants is a complementary element of a comprehensive weatherization program. This energy education instructs particiapnts in the proper operation and maintenance of new or existing energy systems so that the full potential of these systems is realized. Topics frequently covered in energy education include filter changing, thermostat operation, strategies to reduce cooling load such as closing window shares, and use of the ventilation systems.

 

Why should I weatherize my home?

The three main benefits to having your home weatherized:

1) Savings on your monthly utility bills

2) Knowing that your home has been checked for carbon monoxide

3) A more comfortable and energy efficient home

Who do I call to make an appointment for weatherization services?

Please call our Outreach Department at 916-567-5220, ext. 2224.

How do I qualify for weatherization services?

CRP determines eligibility by using Program Income Guidelines. This is achieved by calculating your household’s income, energy bill, and family size. Please contact our Outreach Department at (916) 567-5220 ext. 2224 to see if you qualify.

My home was recently assessed by an Outreach Specialist. How long do I have to wait before the work begins?

After your home is assessed, all paperwork must be processed and approved. Once paperwork is approved and materials are ordered for your home, we are ready to begin work. This process can take anywhere from 3 weeks to 3 months.

I have to work during the day, who can I leave in charge while CRP installers are repairing my home?

If you are unable to be present at your home during the installation, you may leave any friend or relative 18 years or older in your place.  Please inform the CRP Scheduler when confirming your appointment if someone else will be at your home in your place.


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