Questions About the Utility Payment Program
Questions About the Home Repairs Program
Frequently Asked Questions About the HEAP Program
You may be eligible for a credit ranging from $184 to $306 on your utility bill. The dollar amount is determined by your income and the number of people in your home.
You must be a resident of Sacramento, Sutter, or Yuba County to qualify for CRP's HEAP Program. Your household must also meet certain income guidelines. Based on our agency plan, CRP also takes into consideration the percentage of your household's total income spent on utility bills, as well as key demographic qualities of the household.
Income guidelines for the HEAP Program for the 2016 calendar year are as follows:
A family may apply every 12 months.
It takes about 2 to 3 months for the credit to appear on your utility bill. Therefore, in the meantime, you must continue to make payments on your utility bill.
To apply for HEAP you must call to schedule an appointment or download the application online. If choosing to download the application, have the form completed and sent by mail. We do not take walk-ins under any circumstances. If you live in Sacramento County, please call (916) 567-5200 between 8:30 AM-12:00 PM and 1 PM-3:00 PM, Monday through Friday. Residents of Sutter or Yuba County should call (530) 671-7590 on Mondays or Wednesdays between 8:00 AM and 3:00p.m.
If you are age 60 years and older or if you suffer from a disability that would prevent you from attending an in-person interview, you may write or call to request an application. Mail your request to:
Community Resource Project, Inc.
ATTN: HEAP Program
250 Harris Ave.
Sacramento, CA 95838
Yes. As long as you live in housing permanent enough to receive a utility bill in your name, you may apply for the HEAP Program.
Yes. You will need a letter from your property owner or manager stating the amount of your monthly utility bill. Make sure the letter also contains the contact information of the owner/manager, including their phone number and address.
You must reside in your home at least long enough to receive a full 30 day cycle bill from your utility company.
You must provide the following on the day of your appointment:
HEAP can only issue a credit to one utility bill. If you receive services from both utility companies, you may decide which bill you most need help with.
Frequently Asked Questions About the Weatherization Program
Weatherization describes the services and energy conservation measures applied to a dwelling to help reduce energy use. Proper weatherization results in a more comfortable home (especially during the hottest and coldest times of the year) and decreased utility bills. Weatherization services include measures such as attic insulation, caulking, water heater blanket, heating/cooling system repair, and other conservation measures.
First, our Outreach Specialists perform a thorough home energy assessment to identify house-specific deficiencies and opportunities for energy conservation. This assessment can take two to four hours.
Energy education for the occupants is a complementary element of a comprehensive weatherization program. This energy education instructs particiapnts in the proper operation and maintenance of new or existing energy systems so that the full potential of these systems is realized. Topics frequently covered in energy education include filter changing, thermostat operation, strategies to reduce cooling load such as closing window shares, and use of the ventilation systems.
The three main benefits to having your home weatherized:
Please call our Outreach Department at 916-567-5220, ext. 2224.
CRP determines eligibility by using Program Income Guidelines. This is achieved by calculating your household’s income, energy bill, and family size. Please contact our Outreach Department at (916) 567-5220 ext. 2224 to see if you qualify.
After your home is assessed, all paperwork must be processed and approved. Once paperwork is approved and materials are ordered for your home, we are ready to begin work. This process can take anywhere from 3 weeks to 3 months.
If you are unable to be present at your home during the installation, you may leave any friend or relative 18 years or older in your place. Please inform the CRP Scheduler when confirming your appointment if someone else will be at your home in your place.